About Us

Founded on January 13, 2024, our company was
established by a dedicated professional with six years of
experience working in a hospital setting. During those
years, a deep understanding of the challenges faced by
patients and their families was developed, leading to the
realization that care doesn't end within the walls of a
hospital. Recognizing the need for quality caregiver
services, the company was formed to extend
compassionate care to patients both at home and in
hospitals.

Special About Us

1) Free Experienced Nurse Monitoring and Consultation

We offer ongoing monitoring and consultation by experienced nurses. Caregivers, family members, and patients can receive live updates and advice to enhance patient care

2) Family Support

Families can ask questions and receive professional suggestions and opinions regarding patient care.

3) Free Caregiver Exchange

If a caregiver does not meet your expectations, we offer a free replacement without additional charges

4) Free Nurse Consultation

Available from 10 am to 10 pm for any medical advice or guidance.

5) Friendly Customer Service

We respond to inquiries within 30 minutes.

6) Direct Access to the Managing Director

For any significant issues or concerns.

7) No Deposit Required

Terms and Conditions Apply

8) Fast Caregiver arrangement

We can arrange a caregiver 1 to 2 days after confirmation

Our Medical Team

Sierra Tan

Managing Director

Sierra Tan brings over 6 years of diverse nursing experience to her role as Managing Director at Tan & Koo Home Care Service. Her career began with 2 years as an ICU Nurse at Gleneagles Kuala Lumpur, where she managed complex cases involving both pediatric and adult patients. Her expertise includes handling ventilators, tracheostomies, CVVH, BiPap, Airvo2, IABP, TPN, nasogastric and PEG feeding, as well as taking care of patients with neurological disorders, open heart surgeries and angioplasties.

From 2020 to 2024, Sierra specialized as a Diabetes Nurse Educator, focusing on patients with Type 1 and Type 2 Diabetes, Gestational Diabetes Mellitus (GDM), Mody, and LADA. She is skilled in using continuous glucose monitoring (CGM), titrating insulin dosage, and providing comprehensive diabetes assessments and education. Qualifications Skills: Basic Life Support (BLS), Advanced Cardiovascular Life Support(ACLS), and choking first aid.

Qualification: Degree in Nursing. Sierra’s extensive experience and specialized knowledge ensure top-tier leadership and expertise in managing our healthcare services.

Kenny Koo

Chief Operating Officer (COO)

Kenny Koo is a seasoned sales professional with over 9 years of experience across various sectors, demonstrating a strong track recording client relations and sales management. His career encompasses a diverse range of roles, including insurance and financial services, where he has honed his expertise in driving sales and optimizing customer engagement. Skills and Expertise: Sales Strategy: Proven ability to develop and implement effective sales strategies. Client Relationship Management: Skilled in building and maintaining strong client relationships. Team Leadership: Experience in managing and motivating sales teams to achieve targets.

Customer Acquisition: Expertise in acquiring and retaining clients across various financial products and services. Kenny's extensive experience and strategic approach make him a valuable asset in driving operational excellence and growth for our organization

Marilyn Tan

Senior Nurse Manager

Marilyn Tan is a dedicated Senior Nurse Manager with 4 years of comprehensive nursing experience, specializing in both hospital and homecare settings. Her career has been marked by a commitment to delivering high-quality patient care and a deep understanding of various medical and homecare needs. Skills and Expertise: Basic Life Support (BLS): Proficient in providing emergency support and resuscitation. Homecare Nursing Skills: Skilled in delivering comprehensive homecare, including wound care, suctioning, and personal assistance.

Patient Care: Expertise in managing both acute and chronic medical conditions, with a focus on holistic patient support. Diploma in Nursing: A solid educational foundation that supports her extensive hands-on experience in the field. Marilyn's blend of hospital and homecare experience, coupled with her specialized skills, makes her a crucial asset in managing and delivering top-tier nursing care in both settings.

Lai Andes

Senior Caregiver

Specialist

Lai is a dedicated Senior Caregiver Specialist with a strong background in customer service and medical-related fields. With 7 years of diverse experience, Lai excels in providing exceptional care and managing client relationships effectively.

Skills and Expertise: Social Media Marketing Management: Proficient in managing and optimizing social media platforms. Project Management Tools: Experienced with CRM systems and other project management tools to streamline operations. Lai’s blend of customer service expertise and medical experience positions them effectively to handle caregiver services with a focus on client satisfaction and operational efficiency.

Jdee Gee

Caregiver Specialist

Jdee is a passionate Caregiver Specialist with in-depth knowledge in customer service and medical-related fields. With 5 years of deep and varied background and comprehensive experience, Joyce excels in giving exemplary care and building strong client partnerships.

Skills and Expertise: Workforce Management: Competent and efficient in managing work force, capable of coordinating and optimizing. Skilled in leveraging CRM software and other project management tools to optimize workflow and productivity. With Joyce seamless integration of customer service proficiency and medical knowledge she is well-equipped to assist with caregiver services with a strong emphasis on client satisfaction and operational efficiency that allows to effectively oversee caregiver services, ensuring both client satisfaction and efficient management.

Our Vision

We aspire to be the most trusted and compassionate provider of personalized caregiving services. Our goal is to deliver exceptional care that not only addresses the medical needs of our clients but also enhances their quality of life, whether they are at home or in a hospital setting. We aim to be a beacon of support for families, ensuring that each individual receives the respect, dignity, and care they deserve. Our commitment is to foster a sense of community and belonging, allowing every elderly person to live their life to the fullest with respect and care.

Our Mission

Our mission is to provide immediate and suitable caregivers for patients by conducting thorough screenings and nursing assessments. We utilize modern communication tools such as WhatsApp messaging and video calls, in addition to physical assessments, to ensure that each caregiver is perfectly matched to the patient’s needs.