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Frequently Asked Questions (FAQ)

  • What is Tan and Koo Home Care Service?
    Tan and Koo Home Care Service, Founded on January 13 2024, our company was established by a dedicated professional with six years of experience working in a hospital setting. During those years, a deep understanding of the challenges faced by patients and their families was developed, leading to the realization that care doesn't end within the walls of a hospital. Recognizing the need for quality caregiver services, the company was formed to extend compassionate care to patients both at home and in hospitals.
  • Where is your office located?
    We are located at A-3-2 Melawati Corporate Centre, Jalan Taman Melawati, Taman Melawati,, 53100 Kuala Lumpur. Open for appointment only.
  • How much does your service cost?
    It depends on the patient's condition and also which area that you stay. You may contact us via direct call or Whatsapp at +601156950226 for fast assistance and quotation.😊
  • Why are caregiver services expensive?
    Caregiver services are higher in cost due to the specialized training and certification required. Caregivers are experienced in managing a wide range of medical conditions and can handle complex and delicate care needs. Their expertise ensures that patients receive high-quality, personalized care, which contributes to the higher cost.
  • Is your caregiver experienced?
    Yes, our caregivers are highly experienced. We carefully filter and select caregivers based on the patient's specific condition and the client's requirements to ensure the best match for each case.
  • Where do you covered?
    We provide caregiver services across all of West Malaysia and Singapore, including both hospital and home settings.
  • What is the caregiver jobscope?
    Our care services expertly manage daily living activities to ensure patient well-being. For basic care, we assist with walking, feeding, toileting, basic physiotherapy, and massage. Moderate care includes sponging, dressing bedsores, advanced physiotherapy, massage, nasogastric tube feeding, PEG feeding, and TPN. For complex cases, we handle tracheostomy, intubation, and ventilation needs, including tracheostomy suction, dressing, nasogastric tube feeding, PEG feeding, and TPN. Our trained caregivers provide all levels of care with expertise and compassion, ensuring each patient receives the support they need.
  • What are the differences between a caregiver and a maid?
    (A) Caregiver A caregiver is a certified and well-trained professional specialized in providing personal care to patients and elderly individuals. They have experience in managing complex health conditions such as Alzheimer's, dementia, Parkinson's disease, and can handle specialized tasks like tracheostomy care, intubation, wound dressing, and tube feeding. (B) Maid A maid is trained primarily in cleaning the house and cooking. Their role focuses on maintaining household cleanliness and preparing meals, without specialized medical training.
  • What are the differences between a caregiver and a nurse?
    (A) Caregiver A caregiver is a certified and well-trained professional specialized in providing personal care to patients and elderly individuals. They have experience in managing complex health conditions such as Alzheimer's, dementia, Parkinson's disease, and can handle specialized tasks like tracheostomy care, intubation, wound dressing, and tube feeding. (B) Nurse A nurse is a trained and licensed healthcare professional. Perform difficult procedure such as insertion of IV line, insertion of NG tube, urine catheter etc.
  • Do you collect deposit?
    No deposit required, however it depends on the terms and conditions.

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Office : +6011-5695 0226

Tan and Koo Home Care Service

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A-3-2, Melawati Corporate Centre, Jalan Taman Melawati, Taman Melawati, 53100 Kuala Lumpur

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Tan & Koo Home Care Service

Our vision is to provide compassionate, personalized, and comprehensive healthcare services that enhance the quality of life for elderly individuals, whether they are at home or in a hospital setting. Our commitment is to deliver exceptional care that not only addresses medical needs but also fosters a sense of community and belonging, ensuring that every elderly person can live their life to the fullest with respect and care.

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Tan & Koo Home Care Service

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